What Steps Can You Take To Ensure A BugIs Reproducible Before Reporting It?
Are you a software tester, and you want to become better at reporting bugs? Well, let us tell you, you have arrived at the best place! One of the most significant and in-demand abilities in the tech market today that a software tester must have is the ability to report bugs. Bug reporting is an intricate and crucial task, and by leveraging this method, you can easily keep track of the progress that you have made. No matter what kind of testing you use, from cross-browser testing to unit, parallel, or compatibility, you will need this skill everywhere!
By now, you would know that identifying and reporting software bugs is one of a tester’s primary duties. Bugs are like loopholes, and there are bugs everywhere. While some are easy to locate, others might not be, and then, it becomes the tester’s responsibility to carefully examine a particular software or website and search for these loopholes.
You must be aware that highlighting problems that might result in a poor user experience is of utmost importance. It is not sufficient to just be mindful that a bug exists. To have the bug resolved, you must correctly report it by making a bug report.
Bug reporting is a talent! You must have this talent to survive in this competitive field. We have some advice to help you become an expert in this area!
In this post, let’s examine the value of bug reporting and what are some appropriate bug reporting techniques!
One of the crucial components of software testing is reporting bugs. This process ensures that software works just as needed without causing any users frustration. Specifying, identifying, and reporting flaws will guarantee the program is safe. Apart from this, the bug-reporting process is easy. It won’t create any further issues for the developers in the Software Development Life Cycle (SDLC) and, most importantly, in the end users’ experience.
As a software tester, you must disclose software bugs to developers in an understandable manner as soon as you find them. It will help them to address this issue quickly and effectively. You must be able to replicate the bug, provide a detailed description of its appearance, and specify where it occurs.
While a poor bug report may prevent the software problem from being fixed and cause delays in releases, a good bug report will assist developers in fixing the bug more quickly.
A bug can cause further issues in the SDLC if it is not reported. Let’s understand this further with the help of an example. Just imagine that you are using your favorite mobile application and suddenly find that the videos are not opening correctly, the buttons are not functioning well, and the text is simply all over the place! You would be frustrated, right? Well, in technical language, these are just a few little bugs.
Now, going further, imagine that there is a severe bug that makes the application restart each time you attempt to log in. You would be frustrated because of how the app is working. Since it is complicated to uncover every bug in the software, your task as a tester is to identify the ones that users are most likely to encounter when using the application.
Please note that software defects may be used as a vulnerability, leading to ransomware attacks and data breaches, if they are neglected. There are various reports and studies out there that can demonstrate the seriousness of software errors and flaws. Such errors can quickly destroy brands, require millions of dollars to rectify, and lead to the end of applications, no matter how popular or expensive they are.
Therefore, to guarantee the quality of your product, you must identify bugs before they become a problem and notify the development teams about them so that the appropriate fixes can be made.
In this section, we will look at the various steps you must take to ensure that a bug is reproducible before you report it. Have a look:
Step 1. Find the bug:
Well, it all starts with finding the bug precisely and clearly. It means you must explain the software’s intended and actual behavior whenever the bug occurs. You must also provide some context and specifics along with the technical intricacies like the program version, user role, operating system, hardware setup, and input data,
Adding screenshots, videos, logs, or error messages may be used to vocally and visually represent the bug. Recreating and comprehending the bug will be simpler if you can provide these additional details.
Step 2. Remove the bug:
The next step is removing the bug. Isolating the bug from other elements that can obstruct its replication or diagnosis should be your next topmost priority. It implies that any variables in the software or the application, like network connections, background processes, browser extensions, or any other external dependencies, must be removed.
To determine if the bug is consistent or unique to a particular circumstance, you should test it in several settings. You can do so on various computers, browsers, operating systems, or platforms. Several tools are available in the market that can help you with this process. One such platform is LambdaTest.
LambdaTest is an AI-powered test orchestration and execution platform that lets you run manual and automated tests at scale with a real device cloud of over 3000+ devices, browsers, and OS combinations. You can quickly manage and address your problems in one location with the help of LambdaTest’s integrated Issue Tracker.
With Issue Tracker, you can manage your cross-test bugs by exporting them in PDF and XLSX formats. You can also print, delete, sort, and share them across several platforms via emails and shared links. Reproduce at LambdaTest is another feature the Issue Tracker offers that lets you retest your bugs using the same setup (configuration).
Apart from this, LambdaTest is known to offer integrations with many other bug-tracking tools. Through this integration, you can easily mark and track bugs to speed up the debugging process in the SDLC.
Also, debuggers, virtual machines, and containers are some technologies you might use to set up regulated and segregated testing environments. The more the bug is isolated, its cause and extent may be determined.
Step 3. Document the process:
Replicating the bug consistently and reliably is the last stage in bug reporting. In this imperative stage, you have to do specific actions that have the potential to always, or at least highly likely, produce the bug. For anybody to attempt to replicate the bug, you must document these procedures precisely. Remember, you also need to record them clearly and straightforwardly.
Well, now you know why bug reporting is essential, you must know about a bug report’s specific qualities and standards. Anybody writes a report, but you must understand that not everyone can write a bug report effectively. A solid bug report can be distinguished from an ordinary one.
But you must be wondering how you can tell that your skills in reporting are better than anyone else’s. Well, let us tell you, it is pretty easy to report bugs; just use the attributes and methods listed below.
- Having a clearly defined bug number: Give every bug report a distinct number. You may identify the bug record with the help of this. Every time you submit any flaw or vulnerability using an automated bug-reporting tool, this unique number will be produced automatically. Keep track of the quantity and a short description of every problem you submit.
- Reproducible: A problem will never be corrected if it cannot be reproduced. The procedures to recreate the bug should be clarified. Never omit or make assumptions while replicating steps. Any bug becomes reproducible if it is simple and explains everything step-by-step.
- Be Particular, Conscious, and Precise: Avoid writing an essay on the issue. Be precise and concise. Try to provide a brief yet impactful summary of the issue. Even if two or more problems seem similar, do not mix them. Prepare distinct reports for every issue.
You may utilize tools like code snippets, test scripts, and screen recorders to automate or streamline processes. You can confirm and validate the bug’s presence and effect more thoroughly if you duplicate it more often.
Now, since your bug report is ready, you are prepared to submit a bug to your bug tracking tool or system after you have confirmed that it is reproducible. Use a clear and concise structure for your bug report. Please note that adhering to your organization’s policies and procedures is essential.
All of the pertinent data you obtained in the earlier phases, such as the reproduction procedures, the environment specifications, the bug description, and the proof, should be included in the report you submit. A priority and severity level should also be assigned to the bug, depending on its importance, urgency, and the problem it creates. The more efficiently you report the bug, the more you and your team can communicate and work together to remedy it.
Step 4. Analyze the Bug
In the last step, you must assess the bug and make necessary updates routinely. Your task doesn’t end with reporting the bug. After writing the bug, it implies that you must monitor its progress and status to see if it has been resolved, validated, or closed.
As a tester, you need to give your team comments and encouragement, but at the same time, you should also check to see if they need any more explanations or information from you. You may use features like attachments, comments, and alerts to communicate and exchange data. You can also have regular meetings with your colleagues. You can guarantee the bug’s quality and resolution to a greater extent only by giving your team more reviews and always keeping the channel of communication and feedback open.
Let us tell you, without a doubt, your bug report has to be of the highest quality. Since bug reports serve as the primary communication between the management, developer, and tester, remember to pay close attention to how you write them. Each tester’s primary duty is to write a well-written bug report, and the managers must instill this understanding in their team.
Your efforts in crafting a solid bug report will save the organization’s resources and foster positive working relationships with the other team members!
Make sure that you draft a bug report that is clear, conscious, brief, and impactful to increase the productivity of everyone on your team!